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Bs164tu
Microsoft Windows 10 (64-bit)

I am updating drivers for slow Ness issue while installing bios update it restarted after which it's not working... Only blank screen...

Can you please help me.

1 REPLY 1
HP Recommended

@RaghavenderJ, Welcome to the HP Support Community!

 

Power Reset your Laptop​

Refer to this document to know how.

 

If possible, connect an external monitor and check if that works.

 

Recover the BIOS

Refer to step 3 from this document

 

Check if you can access the BIOS screen and run a hardware test

1. Hold the power button for at least five seconds to turn off the computer.

2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.

3. Perform System Test > Quick test. Share the result

 

Let me know how this goes.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

KUMAR0307
I am an HP Employee

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