Blank screen after inputting security pin

[Tranent]

I've just setup my brand new HP stream 14-cb007na notebook. After switching it back on after i had set it up the screen goes blank after i input the security pin. Can anybody help?

[sandytechy20 · Accepted solution]

@Tranent

Welcome to HP forums, I see that your new notebook screen goes blank after putting the pin.

Follow the below steps to fix this issue.

1. Press CTRL+ALT+DEL keys.

2. Click Task Manager.

3. Click the Services tab.

4. Locate and right-click App Readiness in the Name column.

5. Select Stop from the menu.

To prevent this issue in the future, follow the below steps.

1. Install HP Image Enhancement for System Logon using SoftPaq SP82019.

2. Install all available Windows updates.

Let me know if that helps.

If this helps, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[Tranent]

Hi, thank you very much for the advise you provided me for my laptop issue. It's all back up working.

[sandytechy20]

@Tranent

Thanks for the reply.

I appreciate your time and effort.

Good to know that the issue is resolved.

Feel free to contact us in future if you need any assistance.

Cheers.