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‎05-19-2024 05:44 AM

HP Recommended

I have read through all other articles and attempted resolution. Replaced fan due to suspected overheating. reseated memory cards, battery is fixed in place but attempted to run without battery anyway. Unable to run diagnostics or view through external monitor. Laptop turns on, fan operates, SD light blinks occasionally, Caps lock blinks 3 slow,2 fast. 

What do I need to replace?

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3 REPLIES 3

‎05-19-2024 06:41 AM - edited ‎05-19-2024 06:42 AM

HP Recommended

Beep codes and reset instructions
Click here for Laptop codes

 

Memory problem, try the suggestions for the 3 - 2 if you have not done that yet.

 

What caused the problem in the first place?
Power glitch? Upgrade to windows 11?
Microsoft or HP update? Add a new device, memory, etc?
BIOS upgrade that went wrong?

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
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‎05-19-2024 06:57 AM

HP Recommended

Not sure what the root cause was. The laptop was getting very hot and slow, then went blank. I replaced the fan. No changes to the operating system were made. 

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‎05-19-2024 07:15 AM

HP Recommended

Search through YouTube for a disassembly video and see if you can spot a problem such as a cable not connected securely.

Something went wrong when you reassembled the system.  Use an air duster to remove any loose debris. 

 

Remove both memory and just put one of them back in.  Try  another socket. then try the other memory stick the same way.

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
Was this reply helpful? Yes No
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