Blink Code 5.3 on 15-ch008ca

[crys804]

I have an HP Envy Spectre x360 15 that is still on warranty. 

I preformed a windows update a few weeks ago, and everything went fine, but the next morning my notebook would not turn. The power light came on, and a blink code of 5.3 (5 long, 3 short) appeard on the caps lock key. 

I have been attempting troubleshoot on my own ever since.

I have tried following the HP hard reset guide article that seems to be posted everywhere, but those instructions do not seem to apply to my laptop. If I hold down the power key, for example, I hear the fans kick in and the computer try to boot up every 4 seconds or so, and it will never do anything different. I have tried hard reset instructions for other models on the list, just in case, but no luck. 

It is still on warrenty, but I am hoping to solve the problem without having to send it off. I am hopeful that if I had the proper reset instructions it might just fix the problem? Am I being naive? 

Are there different hard restart instructions for my laptop that can be provided, or is there something else I can do? Or do I need to contact the warranty folks? What is my next step?

I bought a more expensive laptop than I typically would so I would have less problems! Fingers crossed we can find a solution without me having to deal with the warrenty!

Thanks

[asmita6658]

Hi @crys804

Welcome to the HP Support Community. 

Try these steps -

Step 1 Hard Reset -

1) Shutdown the computer. 
2) Unplug all the Adapter and peripherals connected. 
3) Press and hold down the power button for 15 to 20 seconds. 
4) Plug-in the Adapter. 
5) Try to turn on the computer. 

Step 2 BIOS Restore -

1) Shutdown the computer. 
2) Hold down the Windows and B button together while the computer is still turned off. 
3) Turn on the computer and continue to hold the Windows and B button until a BIOS Recovery screen appears. 
4) Follow on-screen instructions and click on OK

Step 3 System Restore - 

1) Shutdown the computer. 
2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. 
3) Press F11 once for System Recovery. 
4) Choose the Keyboard Layout. 
5) Click on Troubleshoot. 
6) Go to Recovery Manager and click on System Restore. 
7) Choose a Restore point or a Restore date when the computer was working fine. 
8) Click on OK to initialize the System Restore.

Step 4 System Test -

1) Shutdown the computer. 
2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. 
3) Press F2 once. 
4) Go to System test. 

If the issue still persists, you may refer to the steps mentioned in this guided troubleshooter - HP PCs - No Power or No Boot Troubleshooting

Let me know how that goes. 

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