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08-29-2021 08:56 PM
Hi i bought my laptop in 2019 . At first it was better but once Last year i got a prob with motherboard and heating issue i contacted the hp service centre they took 3 whole months to play with my pc # repair.later this year there fee blue screen errors and i had resolved myself by using hp recommended options and yesterday suddenly it got blank screen.
I preformed a windows update a few weeks ago, and everything went fine, but yesterday ie. 30th August 2021 my notebook would not turn. The power light came on, and a blink code of 5.3 (5 long, 3 short) appeard on the caps lock key.
I have been attempting troubleshoot on my own ever since.
I have tried following the HP hard reset guide article that seems to be posted everywhere, but those instructions do not seem to apply to my laptop. If I hold down the power key, for example, I hear the fans kick in and the computer try to boot up every 4 seconds or so, and it will never do anything different. I have tried hard reset instructions for other models on the list, just in case, but no luck.
It is not on warrenty, but I am hoping to solve the problem without having to send it off. I am hopeful that if I had the proper reset instructions it might just fix the problem? Am I being naive?
Are there different hard restart instructions for my laptop that can be provided, or is there something else I can do? Or do I need to contact the warranty folks? What is my next step?
I bought a much more expensive laptop than I typically would so I would have less problems! Yet here we go fingers crossed can i find a solution without me having to deal with the warranty!