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EvanFitz
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Message 1 of 2
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Flag Post

Blue Horizontal Lines upon booting

HP Recommended
HP Pavillion N5R26UA#ABA
Microsoft Windows 10 (64-bit)

So, I decided to buy a Logitech G413 Carbon keyboard and SteelSeries Rival 3 Wireless mouse.  I'm pretty sure I plugged them in as I was booting and never installed drivers first.  Windows also did update 8/1/2021.  I believe one of these doings led to my notebook entering automatic repair.  I tried several command lines such as CHKDSK, SFC/scannow (both of these were fine, CHKDSK I stopped in stage 5 as it was taking very long),  DISM/scanhealth (fine), DISM/checkhealth (repairable), and DISM/restorehealth (87.5% complete before a missing source files error appeared).  I had an extra SSD laying around (in box) and replaced the hard drive (also, I upgraded my RAM from 8 GB to 16GB while I was at it).  I created a bootable USB device via media creation tool, changed BIOS settings to ensure it boots first, and when it attempts to boot, I get an HP logo with blue horizontal lines underneath, if I remove the drive, I get a blue screen with white horizontal lines.  My BIOS seems limited as I can't find any advanced options beyond system configuration to see anything on optane memory as I've seen in an article.  Anyway, if anyone knows the cause of this or any fix, it would be extremely appreciated.

 

Also to note, I can't access command prompt to my knowledge.  Additionally, I did wipe the drive and reinstalled Windows 10 via the media creation tool, still to no avail.

1 REPLY 1
Echo_Lake
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Message 2 of 2
Flag Post
HP Recommended

@EvanFitz

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Have you tried factory recovery without the Logitech G413 Carbon keyboard and Wireless mouse?
  • Have you tried reinstalling the operating system?
  • Does your computer boot into windows desktop?

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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