Blue Screen (BSOD) showed up? Check this topic.

[Pat_4]

Okay I did at least the Hard Disc Test just now and what can I say.....it stopped after not even 4 seconds.

Do I have to send the Laptop back to HP or will they just send me the proper Hard Disc Drive? Maybe I should also check the memory before I inform HP about the problem?

 What do you think Daniel?

[Daniel_Potyrala]

Contact HP. They will know what to do.

Tell them what is your problem and give them failure id (it's on the second pic).

This combination of letters and numbers hides coded information about your problem (HDD failure), so in this way you will confirm that you are telling truth.

[sevyy]

https://www.dropbox.com/s/0l959fm8qio3ulq/Dump.rar

These are the dump files the blue screen error is here: http://imgur.com/ND7tMFh

Basically this error happens when I watch any video type either it be youtube facebook (any flash player), windows media player, vlc. It happens quite fast (minute or 2). It does not blue screen when playing the most graphic intensive games. 

I tried the following:

- I tried updating the graphics card to the latest version on the AMD website. 13.5 Beta Drivers, and it made the problem even worse.

-Tried setting the power settings all to high and the problem still exists.

-Tried turning OFF switchable graphics and set the priority on the programs i used to high performance hoping it would use the GPU (which it doesnt)

What i think the problem is, is that it is using the APU instead of the GPU and is causing problems... When i play games i would like it to use the GPU and when i look in the AMD system monitor it seems like it is using the APU instead.

Help would be greatly appreciated as you can see how annoying this may be when i cant even watch a video.

-Thanks

[Daniel_Potyrala]

@sevyy

Hi,

Please re-upload those files (each file = 0 bytes).

Which system and browser are you using?

[sevyy]

Thanks for the quick reply.

Here is the new link with the files:

https://www.dropbox.com/s/eatn9fj20t5b4c2/dump2.rar

Also, im using Windows 7 64-bit, and I use Google Chrome for everything.

[Daniel_Potyrala]

I forgot to ask about your notebook product number (p/n).

Resource:
How to Locate the Notebook product number (p/n)

[sevyy]

My product number is: LY091UA#ABC

[Daniel_Potyrala]

Download this switchable graphics driver (do not install this now).

Uninstall current switchable graphics / AMD graphics driver.

Download Treexy Driver Fusion from here and run it.

Check AMD, select analyze, choose delete and restart system.

Install the driver which you download for switchable grahics. Restart system. Check result.

[sevyy]

Thanks for the reply.  After searching for more solutions, I installed the AMD 12.7 Drivers (as opposed to the latest version) and everything seems to be running smoothly.  Videos have been playing for about 15 minutes now, and no Blue Screen yet.  

I'll keep monitoring the results, if anything happens, I will be sure to try your solution.  Thanks again.

Edit: 

After about 15-20 minutes, my laptop blue screened again, will now try your solution.

[sevyy]

After following all of your instructions, after I rebooted my computer, I received an error on my laptop saying that no AMD graphic drivers were detected.  

I decided to ignore this, and everything video-related seemed to be working fine, without BSODing.  However, when I tried to run any gaming program (for instance, minecraft) it would not let me run the program as I didnt have the proper drivers.  

So I looked at the device manager to see if anything was wrong and both my APU and GPU graphics, the "computer icons" had yellow error symbols beneath them.  Similar to the icon of your wifi connection when there is limited to no access.  

Is there a fix to this?  Thanks in advance/