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- HP Community
- Notebooks
- Notebook Boot and Lockup
- Blue Screen of Death and laptop freezes

Create an account on the HP Community to personalize your profile and ask a question
05-28-2018 11:36 AM
From the past week my system is freezes while working and mostly screen goes blank and blue screen appear with some errors.
It also shows lines on screen when system freezes.I contacted sales guy but he is not responding.Please help.
05-29-2018 06:55 AM
I am getting different error like PAGE_FAULT_IN_NONPAGE_AREA,IRQL_NOT_GREATER_OR_EQUAL,MEMORY_MANAGEMENT,KMODE_EXCEPTION_NOT_HANDLED. It was working fine till 25th May. Couples of days was getting message on my laptop screen.Please update your system before 10th April 2018. I didn't bother message.Now the problem when I start the laptop it freezes and
05-29-2018 10:10 AM
Hi
MS are not very helpful with their error messages.
So...
Please 1st try a Hard Reset
Press and Hold the PWR off button for 4 seconds to force a PWR off.
Unplug from the wall.
If you see a battery compartment door, your computer has a removable battery.
Remove any removable battery.
This is valid for most notebooks;
Press and hold the power button for 15 seconds to complete the reset.
Re-insert any battery you removed.
https://support.hp.com/us-en/document/c02693833
Turn off the notebook.
Plug the notebook into a power source using the power adapter.
With the notebook off, press and hold the Windows logo key and the B key at the same time (WinKey +B).
NB: On some notebook models, it might be necessary to press and hold the Windows logo key and the V key (WinKey +V).
While pressing those keys, press and hold the Power button on the computer for 2 to 3 seconds, and then release the Power button but continue to hold the Windows logo key and the B or V key until the HP BIOS update screen displays or you hear a beeping sound (usually 8 beeps).
This First part only works when a valid Recovery Partition is enabled.
If it displays an error message then move onto the Second Part:-
OR if you have data you wish to try and save using the XCOPY command.
Then create your own Repair/Recovery/Rebuild/Re-install media or buy a set from HP.
Turn off the computer.
Disconnect all connected devices and cables, Media Drives, USB drives, printers, & faxes.
Remove media from internal drives, and remove any recently added internal hardware.
Do not disconnect the monitor, keyboard, mouse, or power cord.
Turn on the computer and repeatedly press the F11 key, about once every second,
until the Choose an option screen is displayed, and then continue.
On the Choose an Option screen, click Troubleshoot, and work your way through the screens.
Second Part:-
This may require another PC. Find and Download your .iso from…
(You will need a NON_OEM key for W7);
W8.x and W10 should activate automagically from their embedded licence key.
https://www.microsoft.com/en-us/software-download/windows7
https://www.microsoft.com/en-us/software-download/windows8
https://www.microsoft.com/en-us/software-download/windows10
For when it’s a NON MS OS ( iOS / Linux ) creating the install media.
www.microsoft.com/en-us/software-download/windows10ISO
A 3rd party site is (Please be careful)...
https://mirror.corenoc.de/digitalrivercontent.net/
Expand/Extract/Burn the iso Image onto a DVD/USB as needed.
Microsoft’s Creator Tool will make the required DVD or USB.
Even though it has NO actual HP software/drivers included, you may be able to
XCOPY the C:\Users\* area onto a ‘large’ USB stick, via the Command Prompt.
You’ll need to try various drive letters; D:..-..Z: until it’s matched - could be G; mine’s S:
C:\>XCOPY C:\Users\* S:\ /e /i /h (then files like those 3 listed below get copied over)
C:\Users\desktop.ini
C:\Users\All Users\agent.1509128044.bdinstall.bin
C:\Users\All Users\HP Deskjet 2540 series\Help\flash\zoom.swf
Then you can try System Recovery Options / Advanced Options shown in the screenshots.
NB:- W7 Try running a Startup Repair more than once for a full fix.
NB: - W10 Begin with the Automatic Repair, then Startup Settings etc.
From either the C:\ or the X:\ prompt try the following
cd boot
bootrec /FixMBR
bootrec /FixBoot
bootrec /RebuildBCD
If the above FAILS then please try:-
http://www.thewindowsclub.com/repair-master-boot-record-mbr-windows
http://www.thewindowsclub.com/install-windows-7-from-usb
http://www.thewindowsclub.com/install-windows-10-from-usb
06-02-2018 05:50 AM
I tried all the solutions even tried to install ubuntu via pen drive .Now the issue is that caps lock keeps blinking and screen is complete blank.
Tried to install ubuntu but my laptop freezes at the time of installation.
I tried to press the power button for 8 to 20 sec to perform hard reset but not getting any response and caps lock key blinking for two times.
06-02-2018 06:37 AM
Hi
Common pitfalls with a USB stick, (and a Linux).
The problem between Secure and Legacy boot. Most modern Distro's install in Secure Boot mode.
Check settings though in BIOS.
The USB stick is not the right type, why I don't know, I use AnyBurn without problems, or it's in the wrong port.
LH (port side) port is the best place to start. Lubuntu I use without problems rather than Ubuntu.
TROUBLESHOOT startup errors on models with UEFI diagnostics
https://support.hp.com/us-en/document/c01442956?openCLC=true
BEEP / LED CODES
https://support.hp.com/us-en/document/bph07107
06-02-2018 11:31 AM
Immediately after powering on start tapping the Esc key. This will open a menu where F2 System Diagnostics is an option. Tap F2 key and run the tests.
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06-02-2018 12:35 PM - edited 06-02-2018 12:37 PM
You obviously have a hardware failure-my first suspicion when looking at the pic showing lines in the screen. Are you still in warranty? If so contact HP. Click continue as guest here:
https://support.hp.com/us-en/contact-hp
**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***