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Jimmy772
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Message 1 of 3
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Blue box asking for admin password

HP Recommended
Pavilion x360 Convertible
Microsoft Windows 10 (64-bit)

I was on my laptop and I shut down to eat but when I got back on this blue box appeared asking for an administrator password, but I don't have one. but I was reading that if you press enter 3 times it will give you a set of numbers. My set is 52730498 what do I do

2 REPLIES 2
WAWood
Level 16
Level 16
34,527 26,963 3,118 6,747
Message 2 of 3
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HP Recommended

@Jimmy772 

That is a Disable Code but we're not permitted to provide Disable Code bypasses anymore.

Passwords can NOT be recovered; instead, they have to be reset.

We are not permitted to assist in resetting passwords due to HP Policy.
--------------------
For Admin password resets, you have to contact your regional HP Customer Support location directly for assistance.
https://support.hp.com/us-en/contact-hp?openCLC=true



I am a volunteer and I do not work for, nor represent, HP
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Jimmy772
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HP Recommended

Thanks for responding, and that's a shame that you can't give me a code. But where can I get my admin password reset, do I go to the store that I brought it

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