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‎08-23-2022 03:37 AM

HP Recommended

Hi guys ... Suddenly got a black screen with some error written in blue & a QR code. Said some error & that the Laptop would restart. It's been more than 40 mins it did not happen. I restarted by hard press on power button. But laptop does not start though power button is on & now caps lock is blinking

1 REPLY 1

‎08-23-2022 09:49 AM

HP Recommended

Hello @Suki11 

Sorry to hear that you are having problems ... I would like to help you.

(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

https://support.hp.com/us-en/document/c04499777

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

 

(2) Please report your results ( error messages, take pictures )

Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
youtube.com/watch?v=14GKIpGPNRM
This video shows how to test your HP computer hardware using HP PC Hardware Diagnostics UEFI. If you suspect that your computer has hardware issues, follow the steps in this video to isolate and identify them using the HP PC Diagnostics UEFI. Chapters: 00:00 Introduction 00:18 Download and install
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