Blue screen after entering PIN

[Tomc48]

I start up my computer, enter my PIN and get a dark blue screen.  I tried going to Task Manger, but when I click on that, nothing happens.

[Garp_senchau]

@Tomc48,

Thanks for reaching out to the HP Support Community! 🎉

I’m here to help you troubleshoot your issue and get things back on track. Just follow these steps below, and we’ll have you running smoothly in no time:

If your computer screen is blue and displaying an error message, it’s likely a Blue Screen of Death. This indicates a critical system error. However, if it’s just a solid blue screen without text, it could be a display driver issue or a problem with the monitor connection.

• Restart the computer - A simple restart can sometimes fix display issues.
• Boot in Safe Mode - Restart your computer in Safe Mode to check if the problem is caused by a display driver issue.
• Update or reinstall display drivers - In Safe Mode, update or reinstall your graphics card drivers.
• Check for overheating - Make sure your computer isn’t overheating, as this can cause display issues.
• Test for hardware - You can test the hardware using the UEFI tool available in the HP Hardware Diagnostics. If the issue persists after running the diagnostics, you may need to check the internal hardware components, such as the GPU or motherboard, for potential faults.

You may refer this link: Click here

I’m pretty confident this will do the trick! But hey, if you run into any bumps along the way or need a little extra help, just give me a shout! I’ve got your back. 💪

And if this reply solved your problem (or made you feel like a tech wizard 😎), please click "Accepted Solution". It helps others, and I promise I’ll do a little happy dance. 🕺 Also, if you could click 'Yes' under ‘Was this reply helpful?’—that’s like giving me a virtual high-five. 🙌

Thanks again for being awesome, and I hope you have an amazing day ahead! 🌟

Cheers,