Blue screen and restart loop

[RASHA1]

I installed a driver from a cd for graphic tablet. After that, it required restarting. Then it just goes into blue screen and restart loop over and over. I can't enter desktop. It says is preparing an automatic repair but then goes to another blue screen. I am currently travelling so I don't have a recovery cd.

[IT_WinSec]

Hi @RASHA1,

Thank you for posting in the HP Support forum. Welcome !

Sorry about the issue you experience.

This blue screen is called BSOD [blue screen of death]-  kind of Windows self-protection feature. I

f you received a blue screen error, or stop code, the computer has shut down abruptly to protect itself from data loss. A hardware device, its driver, or related software might have caused this error. What you describe could happen because of incompatible with Windows driver (more often) or because of hardware issue (rarely).

In this particular case this is caused due to the driver you have installed which is incompatible with your system.

Recovery CD will probably not be needed.

Please, consider performing System Restore to restore your computer a day or two prior to the installation point of the driver so that you remove it and restore critical system files and settings.

More information and how to instuctions can be found here:

>> http://support.hp.com/us-en/document/c03327545

>> http://support.hp.com/us-en/document/c03327545#AbT5

>> http://www.tenforums.com/tutorials/4588-system-restore-windows-10-a.html

Let me know if this helps.

[RASHA1]

Thank you for your help but it didn't work. I press F11 and then it says please wait and then another blue screen 😞

[IT_WinSec]

I guess that when you hit F11 and it asks you to wait, eventually recovery does not load but system continues to boot from the default HDD partition, thus the BSOD. If it was to boot fro recovery partition, BSOD would not have happened.

Alternative options:

1. Download Windows 10 ISO from Microsoft website

>> https://www.microsoft.com/en-us/software-download/windows10ISO

Make sure you download the correct edition and version (e.g Pro edition, 32-bit)

2. Burn the Windows ISO image to a new blank DVD, how to example >> http://www.ubuntu.com/download/desktop/burn-a-dvd-on-windows

2.1 When ready, insert the ready DVD into the affected system.

3. Turn off the affected computer

4. Power it on.

As soon as you press the power-on button, keep hitting the Esc button (like tap-tap-tap).

This should open a HP Startup Menu which may look similar to this one

5. Choose/press F9 to open the Boot Device Options menu

6. Follow the on-screen instructions and choose to boot from the DVD

This will boot from the Windows installation media which can be used as recovery media

7. Choose the "Repair your computer" option and follow the on-screen instructions to start System Restore.

Choose to restore to a previous point , a day or two before the driver was installed.

Hope this helps.

[RASHA1]

Can you please mention the exact steps after inserting the dvd because after I press F9 I don't know what to do.

[RASHA1]

After I did research because I was unable to boot for USB or dvd. I enabled legacy support in the bios setup and then I found booting from USB and dvd. I have tried clicking both but after I choose the language and press install. Another blue screen appears with error code fat_file_system

[IT_WinSec]

Once you boot from the Windows DVD:

1. Select Language and continue

2. Do not click on Install as this will continue to Windows installation process

instead,

2.1. Click on Repair your computer

3. Click on Troubleshoot >> Advanced Options >> System Restore

4. Follow the on-screen instructions to restore back to a previous restore point

==============

The BSOD re. FAT file system indicates another issue.

For it, you can try to boot from the Windows DVD

1. Select Language and continue

2. Do not click on Install as this will continue to Windows installation process

instead,

2.1. Click on Repair your computer

3. Click on Troubleshoot >> Advanced Options >> Command Prompt

In the command prompt pop-up, type:

chkdsk c: /f /r

(this is like chkdsk space c: space /f space /r)  and hit ENTER to scan, fix and repair the file system on drive c.

[RASHA1]

System restore says the drive is locked and for the fat_system_error I can't type in the command prompt. After I go to advanced options it gives me about 5 seconds before the error appears. I manage to type only 2 letters.

[IT_WinSec]

---

@RASHA1 wrote:
System restore says the drive is locked and for the fat_system_error I can't type in the command prompt. After I go to advanced options it gives me about 5 seconds before the error appears. I manage to type only 2 letters.

---

What do you mean by "drive is locked" - could you provide details ?

I have only seen such an option on drive encrypted systems - for example, one of my HP computers HDD is encrypted with BitLocker. I tried to boot it with Windows 10 DVD and start System Restore and I was stopped with >a similar message like this one<  asking for the BitLocker recovery key. If this is the case, obviously you will need to unlock the drive prior to any actions.

Or you do not have BitLocker enabled ? If so, please check this thread >> http://answers.microsoft.com/en-us/windows/forum/windows_8-update/windows-crash-refresh-hard-drive-l...

Is legacy mode still enabled ? Secure boot disabled ?

Re. the FAT error, could you test your system to hardware issues (just in case) ?

Please, turn off your computer. Start it again by using the power-on button and

as soon as you do it, keep hitting the Esc button (like tap-tap-tap) - you will enter HP startup menu similar to this one:

Choose/Press F2 and follow the on-screen instructions to perform System test >>> QUICK test. More information can be found here

>> http://support.hp.com/us-en/document/c03467259

>> http://support.hp.com/us-en/document/c03467259#AbT1

It should check these components:

    Battery check
    Processor check
    System board check
    Hard drive SMART check
    Hard drive short DST check
    Memory quick check

Let me know the results of the test. Looking forward to your update re. the locked drive.

[RASHA1]

It worked! It just turned out that I downloaded for 32-bit instead of 64. Thank you!

However I did a fresh install of Windows because I wanted it to be clean of viruses and stuff. But now I'm experiencing another issue which is (plugged in but not charging) before the blue screen issue, my battery was fine. It didn't drain or give any problems. I tried doing hard reset. I also checked of it works without the battery and it does. The ac adapter light is orange when I plug in the adapter and the pc is off. After few seconds it turns into white and it starts blinking if the pc is on. I downloaded hp support assistance and it says I need to replace the battery current status: unknown. I refuse to believe that I need to replace the battery because it doesn't make sense. I can't test the battery in the bios system diagnosis because it was updated and now only has memory and drive check.