cancel
Showing results for 
Search instead for 
Did you mean: 
jog-4lf_
New member
1 0 0 0
Message 1 of 2
71
Flag Post
HP Recommended

Blue screen with message

Hp
Microsoft Windows 7 (64-bit)

Tried to download windows 10. Now all I get is blue screen that says collecting error info, will restart. It not restarting. Also says, stop code: CRITICAL PROCESS DIED 

1 REPLY 1
Level 15
Level 15
19,389 19,329 1,800 4,279
Message 2 of 2
32
Flag Post
HP Recommended

Blue screen with message

@jog-4lf_ 

 

(i.e., BSODs) are notoriously difficult to diagnose and to fix -- far beyond what WE typically can do in THIS self-help Community.

You have a couple of different options to chose from ...

--------------------

The first is that of specialized forums where where folks have vast experience troubleshooting, diagnosing, and suggesting repairs for BSODs. These are available depending on the OS involved, as follows:

The community Win10 forums has a section devoted to diagnosing BSODs. So, your best bet would be to post your problem there: https://www.tenforums.com/bsod-crashes-debugging/

--------------------

The second is using free software to examine the logs that BSODs produce. This app is known as bluescreenview and is available from NirSoft, from here: https://www.nirsoft.net/utils/blue_screen_view.html

You will then have to go online to do searches with that information to get further suggestions about what to do.

Good Luck

***If my post helped, click the White thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation