Blue screen

[Ryantjuuuh]

Im in a blue screen, i see the command prompt, filmware settings, delete updates. And more. I want to quit this and go back to windows.

[Riddle_Decipher]

@Ryantjuuuh Greetings from the HP Community!

I understand the computer gets a blue screen error, However, since you haven’t captured the error code or message,

I would request you to follow the below steps to capture and reply back with the error message/code to identify the issue and find a permanent fix:

• In Windows, search for and open View advanced system settings.
• In the Advanced tab, under Startup and Recovery, click Settings.
• Under System Failure, remove the check mark next to automatically restart, and then click OK.
• Restart the computer to apply the change.
• The computer no longer restarts automatically when a blue screen error occurs.

For more details: click here

​​Please reply back with the error code as the issue is code specific and it would be rather easier to provide an accurate solution using the same.

Keep us posted,

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