Blue screen

[Why99]

•  I did a hard shut off on my computer two days ago, it wouldn't cut shut down properly. I power it up today, I see a blue screen with a caption that says choose an option, troubleshoot, reset your computer, and turn off your PC. That's it? nothing else, what to do next? Of course I have control of the cursor as well.

[praveen196]

@Why99 Welcome to HP Community!

Please try to boot the windows in safe mode 

Then perform the below steps and check for the result.

1. Press WINDOWS-R on the keyboard to bring up the Run window, enter MSCONFIG and click OK.
2. Under the General tab, click Normal mode
3. Click apply and restart the computer

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!