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- HP Community
- Notebooks
- Notebook Boot and Lockup
- BlueScreen

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08-01-2019 07:40 AM
I have bee noticing some blue-screen of recent and i ran a diagnose with this steps below
Control panel
>>Review Your computer's status
>>Maintanance
>>Check for solutions.
I got the following result
Windows Driver Foundation - User-mode Driver Framework Host Process
Problem: Unhandled exception in user-mode driver process
Files that help describe the problem:
WudfHost_ext__2964.dmp
7c50aac2-c7a5-405c-a9d6-43a31d10d0aa.txt
View a temporary copy of these files
Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.
Windows
Problem: Shut down unexpectedly
Files that help describe the problem:
072519-21403-01.dmp
sysdata.xml
WERInternalMetadata.xml
View a temporary copy of these files
Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.
Windows
Problem: Video hardware error
Files that help describe the problem:
WD-20190725-1341.dmp
sysdata.xml
WERInternalMetadata.xml
View a temporary copy of these files
Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.
Windows
Problem: Video hardware error
Files that help describe the problem:
WD-20190725-1341-01.dmp
sysdata.xml
WERInternalMetadata.xml
View a temporary copy of these files
Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.
Windows
Problem: Shut down unexpectedly
Files that help describe the problem:
072819-18361-01.dmp
sysdata.xml
WERInternalMetadata.xml
View a temporary copy of these files
Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.
Pls what dose this message mean and how can i fix my pc?
Solved! Go to Solution.
Accepted Solutions
08-01-2019 04:31 PM
Bluescreen failures (i.e., BSODs) are notoriously difficult to diagnose and to fix -- far beyond what WE typically can do in THIS self-help Community.
What you need is a forum where folks have vast experience troubleshooting, diagnosing, and suggesting repairs for BSODs, as follows:
The community Win7 forums has a section devoted to diagnosing BSODs. So, your best bet would be to post your problem there: https://www.sevenforums.com/bsod-help-support/
Good Luck
I am a volunteer and I do not work for, nor represent, HP
08-01-2019 04:31 PM
Bluescreen failures (i.e., BSODs) are notoriously difficult to diagnose and to fix -- far beyond what WE typically can do in THIS self-help Community.
What you need is a forum where folks have vast experience troubleshooting, diagnosing, and suggesting repairs for BSODs, as follows:
The community Win7 forums has a section devoted to diagnosing BSODs. So, your best bet would be to post your problem there: https://www.sevenforums.com/bsod-help-support/
Good Luck
I am a volunteer and I do not work for, nor represent, HP