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HP Recommended
Notebook 15db0011dx

I have a note book product number 4bs28ua. I have tried everything. I have a black screen with Boot Device Not Found. Please install an operating system on your hard disk. Hard Disk 3FO error. When I do the hardware diagnostics I get this failure ID UBRUX3-9B7A3L-XD7W3F-61B503.

 

Can someone please help as this is my son's laptop and he needs it to do his schoolwork.  Thank you.

 

 

1 REPLY 1
HP Recommended

Hi

3F0 = FAILED hard drive (Hard Disk 1 Full Test Failure).

 

Replace the hard disk and re-install all software.

 

If in doubt please ask.

 

From 2016 onwards there is a possible recovery option via the cloud...
HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 7 & 10)
https://support.hp.com/us-en/document/c06162205
OR
This First part only works when a valid Recovery Partition is enabled.
If it displays an error message then move onto the Second part,
OR if you have data you wish to try and save using the XCOPY command.
Then create your own Repair/Recovery/Rebuild/Re-install media or buy a set from HP.

Turn off the computer.
Disconnect all connected devices and cables, Media Drives, USB drives, printers, & faxes.
Remove media from internal drives, and remove any recently added internal hardware.
Do not disconnect the monitor, keyboard, mouse, or power cord.
WARNING - ONE WAY ONLY, WIPES ALL DATA - NON-RECOVERABLE
Turn on the computer and repeatedly press the F11 key, about once every second,
until the Choose an option screen is displayed, and then continue.

On the Choose an Option screen, click Troubleshoot, and work your way through the screens.

Second Part:-
This may require another PC. Find and Download your .iso from…
https://www.microsoft.com/en-us/software-download/windows10
Expand/Extract/Burn the iso Image onto a DVD/USB as needed.
Microsoft’s Creator Tool will make the required DVD or USB.


.




http://www.thewindowsclub.com/install-windows-10-from-usb

 

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