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‎09-24-2023 04:13 AM

HP Recommended
Product: HP Laptop PC 15s-fq2000 (2D120AV)
Operating System: Microsoft Windows 11

Started with Boot Device Not Found. Had a tech audit/inspect the laptop. Determined SSD was bad. Purchased new SSD and I don't know how to format it, as I am receiving the same error with one main difference. It now passes all the "F2" diagnostics test. When in command prompt via a USB bootable, it does not see a drive? Not sure what to do at this point? Looking for guidance with a new/clean SSD that has no OS, etc.

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1 ACCEPTED SOLUTION

Accepted Solutions

‎09-24-2023 06:57 AM

HP Recommended

Hi:

 

See if the solution I provided at the link below resolves the problem for you...You can use the driver I posted in the discussion.

 

https://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/Win-10-install-not-recognizing-... 

View solution in original post

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3 REPLIES 3

‎09-24-2023 06:57 AM

HP Recommended

Hi:

 

See if the solution I provided at the link below resolves the problem for you...You can use the driver I posted in the discussion.

 

https://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/Win-10-install-not-recognizing-... 

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‎09-25-2023 05:10 PM

HP Recommended

Hello Paul; Thank you for your guidance. I followed your suggestion, and everything is now working without issue. 🙂

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‎09-25-2023 05:13 PM

HP Recommended

You're very welcome.

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