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‎10-09-2021 03:19 AM

HP Recommended
Product: Example: HP pavilion Laptop 15-cc5xx
Operating System: Microsoft Windows 10 (64-bit)

It was blue screen at first, later changed to Boot Device Not Found, please install an operating system. Hard Disk (3FO) on a black screen. I pressed F2 for Hard drive check and I got the following:

SMART CHECK: PASSED

Long DST: FAILED, FAILURE ID: 9TRJ3T-92WAQS-MFPURG-61AAO3

 

 

 

Category:
1 person had the same question
1 REPLY 1

‎10-09-2021 03:27 AM

HP Recommended

Hi,

The failuer id indicates that the drive has failed and needs to be replaced.

I would replace with an SSD which will give a great boost to the everyday performance of the PC

Service manual

http://h10032.www1.hp.com/ctg/Manual/c06525445.pdf

You can create a bootable USB drive on a different PC with Windows 10 on it and then use to reinstall the OS

https://www.microsoft.com/en-us/software-download/windows10

 

Hope it helps,

David

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