• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Any failures related to Hotkey UWP service? Click here for tips.
HP Recommended
HP-ay196nr
Microsoft Windows 10 (32-bit)
Error message displayed as "Boot Device Not Found". I have tried restarting, removing the battery, running a quick check on the Hard Drive (which results indicate "Hard Drive not detected", in turn, not letting me run an extensive check), resetting to default settings by pressing the F10 key, and I'm still receiving the same error.

A little help, please.
1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended
Hi,


Do a hard reset and check again:
http://support.hp.com/in-en/document/c01684768

Try reseating hard drive, use this manual - page 43, for instructions to reach HDD bay:
http://h10032.www1.hp.com/ctg/Manual/c05122688

Mostly hard drive is failing or has failed. You may have to replace it with a new one of similar form factor. Please contact HP in your region if you're within warranty, they would do it free of cost.

Do you have recovery USB created after first setup of this laptop?

Have you backed up data. If not, take out the HDD, connect it to another PC using SATA to USB adapter. Then use explorer to copy the files you need.


Regards

Visruth

View solution in original post

5 REPLIES 5
HP Recommended
Hi,


Do a hard reset and check again:
http://support.hp.com/in-en/document/c01684768

Try reseating hard drive, use this manual - page 43, for instructions to reach HDD bay:
http://h10032.www1.hp.com/ctg/Manual/c05122688

Mostly hard drive is failing or has failed. You may have to replace it with a new one of similar form factor. Please contact HP in your region if you're within warranty, they would do it free of cost.

Do you have recovery USB created after first setup of this laptop?

Have you backed up data. If not, take out the HDD, connect it to another PC using SATA to USB adapter. Then use explorer to copy the files you need.


Regards

Visruth
HP Recommended

Here is the solution to your problem.

 

1. Goto bios setup by pressing F 10 while booting.

2.Goto System Configuration.

3.Under system configuration select Boot Options.

4.In boot options find Legacy Support.

5.Set legacy support to enabled.

6.Save the changes and exit.

HP Recommended
Hello Visruth,

Thanks much for your words of advise, I reseated the hard drive and no longer received the message. Hopefully, I no longer have the problem, however, I will have a recovery USB available, in case it fails in the future.

Best regards,
Jess.
HP Recommended

You're very welcome 🙂

Glad to be of any help.

HP Recommended
Hello DKG4,


Thanks for your words of advise - though I attempted your method, the error insisted to appear after each attempt.

Appreciate your assistance,
Jess.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.