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‎10-15-2019 05:43 PM

HP Recommended
Product: HP Notebook Touch Screen
Operating System: Microsoft Windows 10 (32-bit)

Hello all! I was wondering if anyone had any troubles with their Hp laptop after it updated to windows 10? Ever since it automatically downloaded I have not been able to get into my home screen. It pops up as “Boot Device Not Found”. I’ve tried resetting my hard drive, but it says “not found”. Also I tried troubleshoot options and more advanced settings as trying to reset my computer all together. Does anyone have any options as to what it could be? 

1 person had the same question
1 REPLY 1

‎10-16-2019 02:00 PM

HP Recommended
@RiverJade08 wrote:

Hello all! I was wondering if anyone had any troubles with their Hp laptop after it updated to windows 10? Ever since it automatically downloaded I have not been able to get into my home screen.

Hello @RiverJade08 and Welcome !

 

What you describe happens as often as the Sun rises, a.k.a this happens on a daily bases somewhere on our planet. This is very common issue and has always been like that. It's just in-place operating system upgrades are risky and are prone to failure.

 

 

@RiverJade08 wrote:
Does anyone have any options as to what it could be? 

This may be happening due to corrupted/missing operating system, BIOS/UEFI misconfiguration or hardware problem.

 

Let's start with testing your hardware. Use the F2 option as described in the video and perform fast/quick scan. If not available, check the memory and the hard disk storage drive. Let me know the results

>> https://www.youtube.com/watch?v=6JXUp43ahHA

 

 

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
Testing Your HP Computer Hardware
Testing Your HP Computer Hardware
youtube.com/watch?v=6JXUp43ahHA
This video has been updated: https://youtu.be/14GKIpGPNRM Learn how to test your HP computer hardware using the HP PC Hardware Diagnostics UEFI. For other helpful videos go to http://hp.com/supportvideos or http://youtube.com/hpcomputingsupport. More support options for your computing device are ...
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