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katlargent
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Boot Device Not Found

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Envy Laptop

Got Boot Device Not Found 3F0 error message upon bootup - followed instructions at https://support.hp.com/us-en/document/c06101701  and got to Procedure 3, Step 3 where it then instructs 'If Intel Optane is not listed, the computer does not have Optane memory or Optane is malfunctioning and cannot be detected. Contact HP Customer Support for further assistance.' Please advise on what else I should try or how to configure Optane! Thanks!

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Echo_Lake
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@katlargent

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

  1. Plug the AC adapter into the computer.

  2. Press the Power button for at least five seconds to turn off the computer.

  3. Turn on the computer and start pressing Esc repeatedly, about once every second. When the menu appears, press the F2 key.
  4. When the HP PC Hardware Diagnostics menu displays, click Component Tests.

    HP PC Hardware Diagnostic UEFI screen

  5. In the Component Tests menu, click Hard Drive, and then click Quick Test.

  6. Click Run once.

    Running the Hard Drive Quick Test

  7. The Hard Drive Quick Test begins. If the computer has more than one hard drive, select the drive you want to test. To test all the hard drives, select Test All Hard Drives.

    When the test is complete, the screen displays the results. Test results are also available in the Test Logs on the main menu.

  8. If the hard drive passes the Quick Test, but a there is still a problem with the hard drive, run the Extensive Test. This test includes the SMART Check, Short DST, Optimized DST, and Long DST. To run these tests individually, select them from the Hard Drive Tests menu.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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katlargent
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Hi, as I mentioned before I'd already tried those tests and gotten to the stage in the troubleshooting where I did not see Optane listed as an option in the configuration menu, and was then prompted to reach out to customer service. The drive passed all the tests.

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The_Fossette
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@katlargent

 

I recommend you contact support to further diagnose the issue.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Cheers!

The_Fossette
I am an HP Employee

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