• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Locked

‎08-29-2022 10:33 AM

HP Recommended
Product: HP Laptop - 15t-dw200 CTO
Operating System: Microsoft Windows 11

 I purchased a 15t-dw200 just about a year ago.  I left the computer on the table for less than 10 minutes, came back to a black screen. It wouldn’t turn on. I tried to restart by holding the power button. Once the screen came on it shows: Boot Device Not Found. Please install an operating system on your hard disk. 
Hard Disk (3FO).

 

I have tried F2 diagnostics. The quick hard drive test passes as well as the Extensive check. 

I have no idea what to do.

1 person had the same question
1 REPLY 1

‎08-29-2022 12:07 PM

HP Recommended

Hi:

 

The only suggestion I can offer would be to see if your notebook is supported by the HP cloud recovery tool.

 

You can use the cloud recovery tool to create a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your PC.

 

Here is an info link for how to use the utility.   You will need a 32 GB USB flash drive and another PC running W7 64 bit or newer to create the recovery media with.

 

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Customer Support

 

You will lose all data on the hard drive by using the HP cloud recovery tool.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.