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‎11-18-2022 08:20 PM

HP Recommended

I have a HP Stream 14 ax010wm and I'm having a hard time getting it to work properly. I tried to factory reset it and now I get the "Boot Device Not Found" error. I have changed the BIOS settings to see what would work but nothing happens. The error also tells me to install an operating system but I can't leave this screen unless I go to BIOS settings. My laptop has worked perfectly fine before now so I need help to get it to work again. Thank you in advance

Category:
1 REPLY 1

‎11-19-2022 06:08 AM

HP Recommended

Hello @BBarnett97 

Sorry to hear that you are having problems ... I would like to help you.

The Windows file system could be corrupt or there is a hard disk error or undefined sofware or technical error.

 

(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

--->>> Perform Extensive Tests

https://support.hp.com/us-en/document/ish_2854458-2733239-16

See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>

 

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

 

(2) Please report your results ( error messages, take pictures )

( if serial number, device id, UUID, System Board CT Number is displayed, please blur )

Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
youtube.com/watch?v=14GKIpGPNRM
This video shows how to test your HP computer hardware using HP PC Hardware Diagnostics UEFI. If you suspect that your computer has hardware issues, follow the steps in this video to isolate and identify them using the HP PC Diagnostics UEFI. Chapters: 00:00 Introduction 00:18 Download and install
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