• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
HP Recommended
HP 255 15.6 inch G10 Notebook PC (78U72AV)

I was installing Windows 10 on my new HP. Then I encountered issue where it said "windows cannot be installed on drive 0 partition 1" and it said that for all the partitions. I then proceeded to format volume and partition and performed reformatting. Then I restarted my notebook but then I encountered message: "Boot Device Not Found. Please install an operating system on your hard disk. Hard Disk (3F0). I followed instructions  from HPsupport page and I performed 1) Restore BIOS default settings and 2) Perform the hard drive symptom test in HP PC Hardware Diagnostics UEFI. First method didn't help me and tests didn' find any issues. Please help me.

1 REPLY 1
HP Recommended

@TomKrogg,

 

HP product specs for your model indicate that your model is shipped with Win11 but you are trying to install Win10?

 

You are trying to install Win10 from an installation usb drive, right?

 

Start the laptop and tap F9 key rapidly to go into boot option menu then select the usb drive to start the installation again. If you reformatted the drive successfully, you should see "disk 0 unallocated space" then click Next to proceed the installation. 

 

If you still see any partitions listed, select each of them and click Delete. Repeat this until you see "disk 0 unallocated space" then click Next.

 

If you are prompted to type a product key, click on "I don't have it" and you should be able to finish the installation.

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.