• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎02-16-2020 02:46 PM

HP Recommended
Product: HP EliteBook 8740p
Operating System: Microsoft Windows 10 (64-bit)

Umm... When I start my device it goes straight to “HP PC Hardware Diagnostics UEFI” . I exit it and it tries to load then shows:

 

BootDevice Not Found

Please install an operating system on your hard disk. 

Hard Disk – (3F0)

F2 System Diagnostics....

 

So I go back to system diagnostics and  try a quick hard drive check because someone told me to.

After the hard drive check it shows:

SMART Check:  NOT INSTALLED

Short DSI:  NOT INSTALLED.

So I try an extensive check and it shows the same thing. I honestly don't know what to do 😭😭 and I don't want to loose any important file or document.

Please help.

1 REPLY 1

‎02-23-2020 03:40 PM

HP Recommended

Just out of the blue ... try switching to the legacy BIOS mode instead UEFI (see here, but you need to perform it the other side arround).

--------
If the answer is helpful mark it with Kudos by clicking on the kudos button. If your problem is solved then mark it as solved. Thanks 🙂

P.S.
I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.