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‎05-07-2023 05:06 AM

HP Recommended
Product: HP 2000-2d11DX Notebook PC
Operating System: Microsoft Windows 8.1 (32-bit)

Long Dst failed ID:9SLFMQ-6R9601-MFGJXF-618X03

Category:
1 REPLY 1

‎05-07-2023 06:53 AM

HP Recommended

Hi:

 

Enter the required info at the link below and it should generate a more detailed report.

 

HP Customer Support - Service Center

 

Most likely, you will need to install a new hard drive and reinstall the operating system.

 

Below is the link to the service manual, where you can find the hard drive removal and replacement procedure.

 

c03763129.pdf (hp.com)

 

You may want to consider replacing the 2.5" mechanical hard drive with a better performing 2.5" solid state drive (SSD).

 

 

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