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Locked

‎09-16-2023 08:05 PM

HP Recommended
Product: Hp- EliteBook 840
Operating System: Microsoft Windows 10 (64-bit)

When i try to access BIOS SETUP all i see is "User ID: BIOS Administrator Enter Password" and below this, in a grey font "Audible alerts: DISABLED Press F5 to enable". After 3 tries, I can see on screen keyboard and I need to restart it.

Please i need assistance

Category:
1 REPLY 1

‎09-17-2023 11:38 AM

HP Recommended

Thank you for visiting the HP Support Community.

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions/directions intended to bypass or subvert security mechanisms such as lock screens, BitLockers, BIOS lock, passwords, fingerprint/biometry scanners, PINs nor any other safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 


For cases related to BitLocker issues, please contact Microsoft Support.


Regards,

MayS

I work on behalf of HP
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