• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎09-17-2022 10:57 AM - edited ‎09-17-2022 02:06 PM

HP Recommended
Product: HP EliteBook Folio 9470m Notebook PC
Operating System: Microsoft Windows 8.1 (64-bit)

Hi there,

I have a similar problem. I closed my laptop's screen so it should go on stand-by. When I woke it up again, It came into a bootloop. only in my case the loop shows the HP logo and than goes back to black and keeps repeating this.

 

I think I really tried everything now. Taking out the battery and AC power, Button combinations (Windows+V does nothing, Windows+B Capslock keeps blinking and after minutes and minutes nothing happens), different BIOS boot sequences, tried the following

things from these how to fix tutorials:

 

https://www.youtube.com/watch?v=C78QX272A44

https://www.youtube.com/watch?v=_qF-oqPrn7M

 

There is no response on F11 and also not on F9 in BIOS but there is a Restore to defaults option. HD (extended test) and Memory test are OK.

 

I doubt this boot loop issue has been caused by a virus or malware, my Avast light version did expire on the day it happened, but I also have a MacAfee and till the point it happened they said my files are fine. So I would really like to make a back up of my files before I proceed with further steps like 'Restoring defaults in Bios' or F11 option (eventhoug it doesn't works on my laptop). How could I do that?

 

I think my Windows version is 8 not 8.1 but not sure, I couldn't choose this option above.

 

What should I do or did I missed something?

Feel free to ask more info and thanks in advance for your support!

 

 

 

 

Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.