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‎09-17-2022 10:57 AM - edited ‎09-17-2022 02:06 PM

HP Recommended
Product: HP EliteBook Folio 9470m Notebook PC
Operating System: Microsoft Windows 8.1 (64-bit)

Hi there,

I have a similar problem. I closed my laptop's screen so it should go on stand-by. When I woke it up again, It came into a bootloop. only in my case the loop shows the HP logo and than goes back to black and keeps repeating this.

 

I think I really tried everything now. Taking out the battery and AC power, Button combinations (Windows+V does nothing, Windows+B Capslock keeps blinking and after minutes and minutes nothing happens), different BIOS boot sequences, tried the following

things from these how to fix tutorials:

 

https://www.youtube.com/watch?v=C78QX272A44

https://www.youtube.com/watch?v=_qF-oqPrn7M

 

There is no response on F11 and also not on F9 in BIOS but there is a Restore to defaults option. HD (extended test) and Memory test are OK.

 

I doubt this boot loop issue has been caused by a virus or malware, my Avast light version did expire on the day it happened, but I also have a MacAfee and till the point it happened they said my files are fine. So I would really like to make a back up of my files before I proceed with further steps like 'Restoring defaults in Bios' or F11 option (eventhoug it doesn't works on my laptop). How could I do that?

 

I think my Windows version is 8 not 8.1 but not sure, I couldn't choose this option above.

 

What should I do or did I missed something?

Feel free to ask more info and thanks in advance for your support!

 

 

 

 

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