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‎03-13-2019 02:46 PM

HP Recommended
Product: HP Pavillion g7 notebook
Operating System: Microsoft Windows 7 (64-bit)

 I have a black screen with follwoing message:

Boot Device Not Found

Please install an operating system on your hard disk.

Hard Disk (3F0)

F2 System Diagnostics 

When I run a diagnostics test both short check and the extensive check it comes up as

SMART Check : Not Installed

Short DST : Not Installed

I have tried the steps to get it goin but none have worked and I reached the point  where it tells me to contact

HP support

Please assist...as I am out of warranty and I did not receive and recovery disk (Windows) from the manufacture.

Thank you

2 REPLIES 2

‎03-13-2019 04:53 PM

HP Recommended

Hi

The Hard Disk appears to have failed.

Therefore a replacement HDD should be sourced.

A replacement OS...

W7 and W10 Repair.png

 

If in doubt please ask.

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‎03-13-2019 10:31 PM - edited ‎03-13-2019 10:38 PM

HP Recommended

Sounds like the hard drive has failed and will need to be replaced. A retail 2.5" laptop SATA hard drive can be used-Western Digital,Seagate,Toshiba,etc.

Example:

https://www.amazon.com/Black-500GB-Performance-Mobile-Drive/dp/B00QFXOL5G/ref=sr_1_1?ie=UTF8&qid=153...

Your laptop came with software to make a Recovery set and usually it prompts you soon after setup to make the backup Recovery. Are you sure you didn't make it and put it away? It has happened.

If not-and you can read the 25 character Windows license from the COA attached to bottom of laptop you can download an ISO here to burn to dvd:

https://www.heidoc.net/joomla/technology-science/microsoft/67-microsoft-windows-iso-download-tool

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
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