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1 REPLY 1
11-11-2021 07:55 AM
Below is the failure report generated by the code you posted, minus your PC's serial number.
Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message
|PU2DAX-7H6ARS-MFPV7F-608W03||OK||0000000000||11/10/21||301||Storage||Floppy Drive, Hard Drive, Memory Drive, Optical Drive, SCSI, Tape Drive||Hard Disk 1 SMART Hard Drive Detects Imminent Failure|
If you can still get into Windows, back up any files you want to save onto a portable hard drive.
If you cannot get into Windows, the drive has failed and needs to be replaced, and the operating system reinstalled.
Below is the link to the service manual for your notebook, where you can find the hard drive removal and replacement procedure.
You may want to consider replacing the 2.5" mechanical hard drive with a better performing 2.5" SATA solid state drive (SSD).
The product specs for your notebook indicate that it originally came with W8.1 with Bing.
Unfortunately, you cannot reinstall that operating system for free.
If you had upgraded to W10, you can reinstall W10 for free by making bootable installation media with the Media creation tool from the link below.
After W10 has completed installing, you can install the drivers and available software from your notebook's support page.
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
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