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- HP Community
- Notebooks
- Notebook Boot and Lockup
- Boot device not found HP Spectrex360
Create an account on the HP Community to personalize your profile and ask a question
04-26-2020 12:20 PM
Hello,
I am getting an error message "Boot device not found" when I am trying to turn on my laptop. This message appears sometimes (most of the times), but not always. Moreover, I sometimes get a blue screen error during laptop operation in cases that the PC was able to boot successfully.
I tried steps 1 to 3 from this website "https://support.hp.com/rs-en/document/c01443463" but nothing worked. During the diagnostics step I was getting an error that hard-drive is not connected.
Can you please let me know how to proceed?
Thank you.
Solved! Go to Solution.
Accepted Solutions
04-30-2020 02:13 PM
Welcome to HP support community.
Step 1: Perform a hard reset
HP Notebook PCs - Performing a Hard Reset or Forced Reset
Step 2: Restore BIOS default settings
Step 3: Test the hard drive using HP PC Hardware Diagnostics UEFI (In your case, Skip to Step 4)
Step 4: Re-seat the hard drive (here's a generic video that shows how to re-seat the drive: Click here) > 3F0 error represent a hardware malfunction, a reseat should help, if it doesn't or you aren't comfortable, please Contact HP as the next step will not help.
Step 5: Perform an HP System Recovery
If none of the above actions resolved the error condition, back up your personal data and then perform an HP System Recovery on the notebook. See one of the following documents for instructions:
FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE
(By the end of this article all the issues should be resolved)
I hope that helps.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
Cheers.
Sandytechy20
I am an HP Employee
04-30-2020 02:13 PM
Welcome to HP support community.
Step 1: Perform a hard reset
HP Notebook PCs - Performing a Hard Reset or Forced Reset
Step 2: Restore BIOS default settings
Step 3: Test the hard drive using HP PC Hardware Diagnostics UEFI (In your case, Skip to Step 4)
Step 4: Re-seat the hard drive (here's a generic video that shows how to re-seat the drive: Click here) > 3F0 error represent a hardware malfunction, a reseat should help, if it doesn't or you aren't comfortable, please Contact HP as the next step will not help.
Step 5: Perform an HP System Recovery
If none of the above actions resolved the error condition, back up your personal data and then perform an HP System Recovery on the notebook. See one of the following documents for instructions:
FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE
(By the end of this article all the issues should be resolved)
I hope that helps.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
Cheers.
Sandytechy20
I am an HP Employee
05-18-2020 08:14 AM
Good to know that issue is resolved.
Feel free to contact us in the future if you need any assistance.
Cheers.
Sandytechy20
I am an HP Employee
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