Boot device not found- HP stream 11

[anb84gsu]

Turned on and got “boot device not found” message. Searched forums and HP support pages and followed multiple recommendations including-

1) attempted hard reset by holding power button for 15 secs then turning on- did not work. 

2) restore BIOS default settings from BIOS setup menu- did not work. 

3) Attempted to test hard drive through system diagnostics menu. Do not have option for components test. Only options are- memory test, storage test, language, and exit. Ran memory test- passed. Attempted to run quick storage test and was immediately taken back to system diagnostics menu screen. Attempted to run extensive storage test and was again taken back to system diagnostics menu. Cannot find an answer online for why I cannot run storage test. 

I cannot find any other forums or posts from this point to try fix the problem (aside from taking it in to a professional which doesn’t seem worth the cost). It’s only about 7 months old and has only been used for schoolwork. 

[Echo_Lake]

@anb84gsu
Thank you for posting on HP Support Community.

I appreciate your efforts to try and resolve the issue. This sounds like hardware related issue with the hard drive. I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/​​​​​​​

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.