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GodrulZ
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Boot device not found Hard Disk 3F0

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Envy x360 M6
Microsoft Windows 10 (64-bit)

My laptop doesn't boot up.  Boot error 3F0.  I thought the HDD might have failed so I purchased an SSD but I'm getting the same message. I tried changing bios settings but no luck. I tried to load new OS but it doesnt find drive. Please help! 

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praveen196
HP Support Agent
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@GodrulZ Welcome to HP Community!

 

I understand that you are getting the Boot device not found Hard Disk 3F0 error.

 

Please perform the hard reset and check.

 

Hard Reset:

1) Shutdown the computer.  

2) Unplug all the Adapter and peripherals connected.  

3) Remove the Battery. ( not for Built-in Battery computer ) 

4) Press and hold down the power button for 15 to 20 seconds.  

5) Plug-in the Adapter and put the Battery back into the computer if it's a (removable battery)

6) Try to turn on the computer and check

 

Also, perform the hard drive test.

 

Hard Drive test 
 

1) Shutdown the computer.  

2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.  

3) Press F2 once.  

4) Go to Component test.  

5) From the list, run the Hard Drive (extensive) test.  

 

If the test is passed, please perform the recovery.

 

1. Shutdown the computer.  

2. Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.  

3. Press F11 once for System Recovery.  

4. Choose the Keyboard Layout.  

5. Click on Troubleshoot.  

6. Go to Recovery Manager and click on System Recovery.  

Note : Back-up all your data as System Recovery will delete everything that you had saved or installed on the computer.  

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

 

 

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GodrulZ
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I tried to perform the hard drive test but it says " No hard drive installed" so i removed the Sata cable and re-seated it and still no HD found. I tested the new SSD on another PC and it works fine.  What else can I do?

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GodrulZ
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I also have a saved image of the original HDD and I tried to reinstall that but I get the same message.  It seems like the motherboard doesnt see any HDD's

 

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praveen196
HP Support Agent
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@GodrulZ

 

Thank you for the update.

 

In that case, I would suggets you conatct our phone support and check for the support option. They will help you.

 

Here is how you can get in touch with phone support.

 

 

1)Click on this link - www.hp.com/contacthp/

 

2)Select the product type.

 

3)Enter the serial number of your device or select let HP detect your product option.

 

4)Select the country from the drop-down.

 

5)You should see the HP phone support number or Chat option listed.

 

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

 

Have a nice day!!

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