• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
HP Recommended
HP Notebook
Microsoft Windows 10 (64-bit)

When I tried to solve Microsoft store and many apps else (email - Microsoft photo- vedio editor...) thats the main issue the Microsoft store open for a second and close , so i tried many way like reset Microsoft store, cmd, and from power shell . But all these way didn't work , so i decided to reset my pc also this way didn't work (" there was a problem resetting your pc, No changes were made."). And then when i tried another way to reset Factory that error exists (

" Boot device not found .

Please install an operating system on your hard disk").

And I don't have windows 10 cd.

That's what's i did , Please help me fast .

Product name : Hp Notebook 

Product number : V2G94EA

 

 

5 REPLIES 5
HP Recommended

Hi:

 

You can reinstall W10 for free by making bootable installation media using the Media creation tool at the link below.

 

https://www.microsoft.com/en-us/software-download/windows10

 

After W10 has completed installing, you can install the drivers and available software from your notebook's support page.

 

https://support.hp.com/gb-en/drivers/selfservice/hp-15-af100-notebook-pc-series/8543365/model/101359...

HP Recommended

i can't open the browser on my PC, did you mean download Windows 10 on another pc and move it by usb ? it that's working?! I am sorry but I don't have experience 😔.

20201030_042937.jpg

 

HP Recommended

since your laptop is not able to access the internet therefore u gotta do that from another computer or pc. I hope u will be able to do that with your mobile too.

HP Recommended

Hi:

 

That is correct.

 

You need to use another Windows PC with W7 or newer on it to make the installation media.

HP Recommended

Hi sir,

would u mind looking at my device too please.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.