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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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05-25-2024 04:56 PM - edited 05-25-2024 05:19 PM
Please help me fix this. I am stuck on A black screen and a blue box in the middle all I can do it go on bois setting f10 and f2 system diagnostic here what the blue box said
Boot device not found
Please install an operating system on your hard disk.
Hard disk - (3F0).
F2 - System diagnostics
For more information, please visit the website or scan the QR code :
http://www.hp.com./go/3F0harddiskerror
I visit the website I did the first step of restore bios default settings . I did part of step 3 when I click f2 I did not see symptom test I have version 2.2.8.0 - bios processor, memory test , storage test, power test, system board test , keyboard test , language, exit. So I went to storage test and choose hard drive/ssd test and did a quick test it said No hard drive installed. Please check that the power and data cables are connected properly. I don't know how to try reinstalling window on the hard drive.
05-25-2024 06:58 PM
Please use the following Guide
HP PCs - Hard disk 3F0 boot device not found error
>>>> I don't know how to try reinstalling window on the hard drive.
Probably its HDD failed and you have to replace it. You can use
https://www.microsoft.com/software-download/windows11
or Cloud Recovery tools
https://support.hp.com/us-en/document/ish_4511095-4511141-16
Regards.
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