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- HP Community
- Notebooks
- Notebook Boot and Lockup
- Boot device not found

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10-05-2019 05:59 AM
It's just 10 month to buy HP laptop cc129TX
issue :Boot device not found
Please install OS in your harddisk
Can you please suggest why I m getting such error while open my laptop, Also tried many times to log call through customer care 18002587170 but call is not connecting with support. Expecting quick and valuable suggestions thanks ...
10-07-2019 03:41 PM
@Ravi2019 Welcome to HP Community!
follow the below steps to resolve this concern with boot device not found error:
Step 1: Perform a hard reset (does not affect your personal files)
HP Notebook PCs - Performing a Hard Reset or Forced Reset
Step 2: Restore BIOS default settings
Step 3: Test the hard drive using HP PC Hardware Diagnostics UEFI (In your case, Skip to Step 4)
Step 4: Reseat the hard drive (here's a video that shows how to re-seat the drive: Click here (Generic)
Step 5: Perform an HP System Recovery
If none of the above actions resolved the error condition, back up your personal data and then perform an HP System Recovery on the notebook. See one of the following documents for instructions:
Let me know how that pans out,
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