Boot device not found

[daviddunomes]

How do I get my laptop off boot device not found? I tried hard resetting it but it keeps going back to boot device not found. 

[iomare]

Hi,

This usually indicates a problem with the Hard Drive. You could try performing HP diagnostics at boot and see what kind of results it gives. Try the Hard Drive Test. or the fast system test.

Turn off the PC by holding the power button. Turn on PC and repeatedly keep pressing ESC until the startup menu appears and then press F2 to enter diagnostics.

See if there are any hardware errors.

Let me know,

David

[daviddunomes]

I did the long test and the short one and both tests were passed. There were no hardware errors.

[iomare]

OK.

Can you provide the exact model number and the OS installed on the PC.

Here is how to find it (basically it is usually written on the bottom somewhere)

Model number

Did you change any settings in BIOS or anything before this occurred?

Can you enter the Startup Menu and this time press F9 for boot menu?  What do you see listed?

I would probably try reinstalling the OS on the notebook. Do you have important data on the notebook which you need to recover?

Let me know,

David

[daviddunomes]

The model number is 15-bs234wm and the OS is Windows 10. I didn't change any settings in anything. I was trying to reset my laptop and it wasn't working so my laptop was restarting alot and then this happened. When I go to the boot menu I see nothing listed at all. And no I don't have any thing I need to recover.

[iomare · Accepted solution]

OK.

I would try reinstalling Windows 10 on the machine.

Here are two options. Personally I go for the clean install.

You can create a USB drive on another PC with HP cloud recovery which you can then boot into and reset the PC to the original state. Here you can see how this is done:

https://support.hp.com/us-en/document/c06162205

You can perform a clean install of the OS by creating a bootable drive using the Media creation tool from Microsoft.

Here is a small guide:

Download media creation tool from Microsoft on PC (different PC), run and create a bootable pendrive with the OS on it. (there is an explanation on the Microsoft web page on how to create the pendrive). Create the drive with Windows 10 Home 64-bit edition. Windows will automatically activate once installed and connected to the Internet.

https://www.microsoft.com/en-us/software-download/windows10

If you choose this option you will need to use the pendrive to perform a clean install of Windows 10. You might need to disable fastboot and secure boot in BIOS (probably not). So, insert the pendrive in the PC and it should boot directly from the drive. If not, turn off the PC by holding the power button. Press the power button and immediately keep pressing ESC until the startup menu appears and then press F9 and choose the pendrive in the boot menu. Once it boots from pendrive follow the procedure to install Windows. Choose custom install and delete all partitions. Install in unallocated space.

When finished installing allow Windows to completely update and find all or most drivers. You can follow this process by going into settings > Security and update > click on Verify for updates. You might need to reboot a couple of times.

 I recommend installing HP support assistant which will help keep your drivers up to date and much more. You can download the latest version from here.

https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html

Once completely updated you can go into device manager and see if there are any missing drivers (there will be yellow exclamation mark next to the device). You can find these drivers and software on HP support page for your product.

https://support.hp.com/us-en/product/hp-15-bs200-laptop-pc/20395753/model/21503649

Hope it helps,

David

[daviddunomes]

It worked! Thank you so much!

[iomare]

You're welcome

let me know if you need any further help.

Take care,

David