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X7T78UA#ABA
  • Today I have recovered my laptop with usb boot and everything was ok until the window menu asked me which drive to download then suddenly my computer shutdown after reopening it then the laptop brought me to a black screen with menu has a title "boot device not found" .pls can someone help me p/s: my driver has clean and there is nothing in there

20200816_231637.jpg

3 REPLIES 3
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@DarkReaper 

This issue is almost always due to a failing drive.

If your PC is new enough to support UEFI, you can use these steps to test the hard drive: http://support.hp.com/us-en/document/c00439024

If not, to check the drive you have to follow these steps:
1) Press Esc key repeatedly, several times a second, while rebooting the laptop. Do NOT hold the key down, just press it over and over.
2) Eventually, you will see an HP Startup Menu
3) Press the Function key for testing the hard drive (usually F2) and let it run.



I am a volunteer and I do not work for, nor represent, HP
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Thanks for your enthusiasm but it doesn't work. I think I will replace the new hard drive with an SSD

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@DarkReaper 

If the drive checks out OK, then it's a simple matter of recreating the boot records which prevents you from having to replace the drive.

 

Need to know if the drive is OK.



I am a volunteer and I do not work for, nor represent, HP
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