Boot device not found

[Lori152]

While I was reading on my computer and it was charging, it suddenly went black screen and then it showed me:

boot device not found

please install an operating system on your hard disk 

hard disk 3FO.

I tried to run some checks and all the other things that could be found on the website, but nothing is working…i am so to say locked out

I’m not sure if I have 32 or 64 bit on my windows 10 notebook HP…

[Garp_senchau]

@Lori152,

Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Restore BIOS default settings

To restore the BIOS default setting, open the BIOS Setup screen.

• Turn off the computer and wait five seconds.
• Press the power button to start the computer and repeatedly press the f10 key to enter the BIOS setup menu.
• On the BIOS Setup screen, press f9 to select and load the BIOS Setup Default settings.
• Press f10 to Save and Exit.
• Use the arrow keys to select Yes, and then press Enter when asked Exit Saving Changes?
• Follow the prompts to restart your computer.

Perform the hard drive symptom test in HP PC Hardware Diagnostics UEFI

When Windows won't start, use the following instructions to open the Symptom Tests menu, and then run the hard drive test.

• Hold the power button for at least five seconds to turn off the computer.
• Turn on the computer and immediately press esc repeatedly, about once every second. When the menu is displayed, press the f2 key.
• On the main menu, click Symptom Tests.
• The Symptom Tests menu is displayed.
• Your Symptom Tests menu might be different, depending on the components installed on your computer.
• Select Hard disk/SSD drive issue, and then press enter.
• If the computer has more than one hard drive, select the drive to test. To test all the hard drives, select Test All Hard Drives.

Note:

If the test does not find a hard drive, try reinstalling Windows using the steps in Reinstall Windows on the hard drive.

When the test is complete, the screen displays the results. Test results are also available in the Test Logs on the main menu.

• If the hard drive passes the Quick Test, but there is still a problem with the hard drive, run the Extensive Test. This test includes the SMART Check, Short DST, Optimized DST, and Long DST. To run these tests individually, select them from the Hard Drive Tests menu.
• If the hard drive fails a test, click Troubleshoot.
• Follow the on-screen instructions to attempt to resolve the problem, and then click Yes.
• If the problem is not resolved, click Yes to contact HP Customer Support.
• Write down or copy the failure ID (24-digit code) and product ID for when you contact HP Customer Support. You can also use your mobile device to take a photo of this information or to scan the displayed QR code. The information is also available in Test Logs on the main menu.
• If your computer is online, click NEXT to go to the HP Customer Support website.

Kindly refer this guide for further troubleshooting steps: Click here

I hope these steps help resolve the issue

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

If my response helped you or made things easier, I’d truly appreciate it if you could mark it as an Accepted Solution! ✅ This not only helps others find the right fix faster but also spreads the support. 💙 And if you found my reply helpful, tapping "Yes" on "Was this reply helpful?" means the world- it ensures more people get the solution they need! 🌟 Your small action can make a big impact! 💪😊

Regards,

[VikramTheGreat]

@Lori152,

Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Restore BIOS default settings

To restore the BIOS default setting, open the BIOS Setup screen.

• Turn off the computer and wait five seconds.
• Press the power button to start the computer and repeatedly press the f10 key to enter the BIOS setup menu.
• On the BIOS Setup screen, press f9 to select and load the BIOS Setup Default settings.
• Press f10 to Save and Exit.
• Use the arrow keys to select Yes, and then press Enter when asked Exit Saving Changes?
• Follow the prompts to restart your computer.

Perform the hard drive symptom test in HP PC Hardware Diagnostics UEFI

When Windows won't start, use the following instructions to open the Symptom Tests menu, and then run the hard drive test.

• Hold the power button for at least five seconds to turn off the computer.
• Turn on the computer and immediately press esc repeatedly, about once every second. When the menu is displayed, press the f2 key.
• On the main menu, click Symptom Tests.
• The Symptom Tests menu is displayed.
• Your Symptom Tests menu might be different, depending on the components installed on your computer.
• Select Hard disk/SSD drive issue, and then press enter.
• If the computer has more than one hard drive, select the drive to test. To test all the hard drives, select Test All Hard Drives.

Note:

If the test does not find a hard drive, try reinstalling Windows using the steps in Reinstall Windows on the hard drive.

When the test is complete, the screen displays the results. Test results are also available in the Test Logs on the main menu.

• If the hard drive passes the Quick Test, but there is still a problem with the hard drive, run the Extensive Test. This test includes the SMART Check, Short DST, Optimized DST, and Long DST. To run these tests individually, select them from the Hard Drive Tests menu.
• If the hard drive fails a test, click Troubleshoot.
• Follow the on-screen instructions to attempt to resolve the problem, and then click Yes.
• If the problem is not resolved, click Yes to contact HP Customer Support.
• Write down or copy the failure ID (24-digit code) and product ID for when you contact HP Customer Support. You can also use your mobile device to take a photo of this information or to scan the displayed QR code. The information is also available in Test Logs on the main menu.
• If your computer is online, click NEXT to go to the HP Customer Support website.

Kindly refer this guide for further troubleshooting steps: Click here

I hope these steps help resolve the issue

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

If my response helped you or made things easier, I’d truly appreciate it if you could mark it as an Accepted Solution! ✅ This not only helps others find the right fix faster but also spreads the support. 💙 And if you found my reply helpful, tapping "Yes" on "Was this reply helpful?" means the world- it ensures more people get the solution they need! 🌟 Your small action can make a big impact! 💪😊

VikramTheGreat

HP Support

[VikramTheGreat]

@Lori152,

Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Perform the hard drive symptom test in HP PC Hardware Diagnostics UEFI

When Windows won't start, use the following instructions to open the Symptom Tests menu, and then run the hard drive test.

• Hold the power button for at least five seconds to turn off the computer.
• Turn on the computer and immediately press esc repeatedly, about once every second. When the menu is displayed, press the f2 key.
• On the main menu, click Symptom Tests.
• The Symptom Tests menu is displayed.
• Your Symptom Tests menu might be different, depending on the components installed on your computer.
• Select Hard disk/SSD drive issue, and then press enter.
• If the computer has more than one hard drive, select the drive to test. To test all the hard drives, select Test All Hard Drives.

Note:

If the test does not find a hard drive, try reinstalling Windows using the steps in Reinstall Windows on the hard drive.

When the test is complete, the screen displays the results. Test results are also available in the Test Logs on the main menu.

• If the hard drive passes the Quick Test, but there is still a problem with the hard drive, run the Extensive Test. This test includes the SMART Check, Short DST, Optimized DST, and Long DST. To run these tests individually, select them from the Hard Drive Tests menu.
• If the hard drive fails a test, click Troubleshoot.
• Follow the on-screen instructions to attempt to resolve the problem, and then click Yes.
• If the problem is not resolved, click Yes to contact HP Customer Support.
• Write down or copy the failure ID (24-digit code) and product ID for when you contact HP Customer Support. You can also use your mobile device to take a photo of this information or to scan the displayed QR code. The information is also available in Test Logs on the main menu.
• If your computer is online, click NEXT to go to the HP Customer Support website.

Kindly refer this guide for further troubleshooting steps: Click here

I hope these steps help resolve the issue

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

If my response helped you or made things easier, I’d truly appreciate it if you could mark it as an Accepted Solution! ✅ This not only helps others find the right fix faster but also spreads the support. 💙 And if you found my reply helpful, tapping "Yes" on "Was this reply helpful?" means the world- it ensures more people get the solution they need! 🌟 Your small action can make a big impact! 💪😊

VikramTheGreat

HP Support

[VikramTheGreat]

Hi @Lori152,

I hope this message finds you well. I wanted to follow up on the technical issue that we discussed earlier and confirm that it has been successfully resolved.
 

If you encounter any further issues or have any additional questions, please do not hesitate to reach out to us. We are here to assist you and provide any necessary support.
 

I will be archiving this case for now, however, you can respond to the same thread to continue the conversation.
 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
 

Take care and have a great day ahead!
 

VikramTheGreat

HP Support

[Lori1521]

@VikramTheGreat and @Garp_Senchau

Thank you both for your help! 
I sent my laptop to repair to a repair place as nothing was working from the steps you sent me. There’s no hardware that could be found so I thought the hardware was broken. I ordered a new SSD and the repair person switched it with the old one. Now there is another problem coming up, that is the bios. 
My laptop is trying to install bios over and over, but it does not boot to windows. How do I fix this?

[VikramTheGreat]

Hi @Lori152,

I’m sorry you’re going through this—I know how frustrating it must be to deal with these technical issues, especially when you just want your PC to work smoothly. Let’s take this step by step so we can get things back on track.
 

To make sure we get the right BIOS version for your PC, could you share the serial number or product number with me? This will help ensure we get the exact update needed for your system.
 

Also, I wanted to check—when you replaced the SSD, did you use the same make and model, or is it a different brand? Sometimes, if the SSD isn’t fully compatible with your PC, it can cause unexpected issues like this.
 

I know dealing with this can be overwhelming, but I’m here to help. Take your time, and let me know when you’re ready—I’ll be right here to guide you through it. 😊

Keep me posted

VikramTheGreat

HP Support

[Lori152]

Hi @VikramTheGreat,

So the serial number is: 5CD9370TVV; HP Pavillon 15z-cw100.

And yes, I used the same model of SSD.

Best regards,

Lori.

[VikramTheGreat]

HI @Lori152,

Thank you for sharing the PC details. It appears that this device has reached the end of its life support, and I wasn’t able to find any service or repair options available from HP. Could you please confirm if you previously had the PC serviced by HP or at a third-party store? 

It looks like the issue you have currently is related to hardware and the PC needs to be serviced and will be a chargeable support

Let me know

VikramTheGreat

HP Support

[Lori152]

Hi,

I understand. I sent my pc to a repair shop to fix it now. Until now an IT colleague of mine helped me with it.

Hopefully it gets fixed.

Thank you for your efforts nonetheless. I wish you a nice day/evening!  🙂