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Priyanka540
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Message 1 of 2
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Boot device not found.

Notebook hp 15 bs540tu
Microsoft Windows 10 (64-bit)

My laptop shows boot device not found.

Can any one help me to resolve this issue.

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HP Support Agent
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Message 2 of 2
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Boot device not found.

@Priyanka540,

 

Thank you for posting your query on HP Community,

 

Let's start off by performing a Hard reset on the notebook

Before power resetting your computer, do the following:

  1. Disconnect or remove all peripheral devices. Start up the laptop and test the computer by itself, and then reconnect one peripheral device at a time.

  2. Turn over the computer and look for a battery compartment door.

I would suggest you run an extensive test on the hard drive from F2(Please capture the failure ID for further assistance).

  1. Start or restart the computer.
  2. Press F2 repeatedly during start up to enter the HP PC Hardware Diagnostics UEFI utility.
  3. Select Component Tests, then select Hard Drive, and then select Quick Test.
  4. Select drive C:.
  5. Click Run Once.
  6. Once the test completes, results are displayed on screen.

If the drive fails any of the tests, this would clearly indicate a possible hardware failure with the hard drive, write down the failure ID (24-digit code).

 

If the test passes, then the next option is to perform a system recovery either using the recovery partition or using the recovery media: Perform F11 recovery, or restore the system using HP recovery media.

  1. Restart the computer and press F11.

If you can't enter F11 recovery, perform a System recovery using:

 

HP supplied recovery media

  1. Select Troubleshoot.
  2. Select Recovery Manager
  3. Select System Recovery.
  4. Select Back up your files first (recommended).
  5. Select Next and follow the onscreen instructions to complete the recovery.

If you haven't created a set of recovery media, then the only option would be to order a set of recovery media for your PC.

Click here to know more about ordering HP recovery media - HP PCs - Obtaining PC Recovery USB Drives or Discs

HP Support team can be reached on this link.

 

You may go through this support document for more details - HP Notebook PCs - Boot Device Not Found Error or Hard Drive Not Detected

 

Please let me know if this resolves the issue, or if you require further assistance!

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Jeet_Singh
I am an HP Employee

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation