07-11-2019 10:26 AM
My laptop shows boot device not found.
Can any one help me to resolve this issue.
07-14-2019 08:06 AM
Thank you for posting your query on HP Community,
Let's start off by performing a Hard reset on the notebook:
Before power resetting your computer, do the following:
Disconnect or remove all peripheral devices. Start up the laptop and test the computer by itself, and then reconnect one peripheral device at a time.
Turn over the computer and look for a battery compartment door.
If there is a battery compartment, use the steps in Reset a laptop with a removable battery.
If there is no battery compartment, use the steps in Reset a laptop with a sealed or non-removable battery.
I would suggest you run an extensive test on the hard drive from F2(Please capture the failure ID for further assistance).
- Start or restart the computer.
- Press F2 repeatedly during start up to enter the HP PC Hardware Diagnostics UEFI utility.
- Select Component Tests, then select Hard Drive, and then select Quick Test.
- Select drive C:.
- Click Run Once.
- Once the test completes, results are displayed on screen.
If the drive fails any of the tests, this would clearly indicate a possible hardware failure with the hard drive, write down the failure ID (24-digit code).
If the test passes, then the next option is to perform a system recovery either using the recovery partition or using the recovery media: Perform F11 recovery, or restore the system using HP recovery media.
- Restart the computer and press F11.
If you can't enter F11 recovery, perform a System recovery using:
HP supplied recovery media
- Select Troubleshoot.
- Select Recovery Manager
- Select System Recovery.
- Select Back up your files first (recommended).
- Select Next and follow the onscreen instructions to complete the recovery.
If you haven't created a set of recovery media, then the only option would be to order a set of recovery media for your PC.
Click here to know more about ordering HP recovery media - HP PCs - Obtaining PC Recovery USB Drives or Discs
HP Support team can be reached on this link.
You may go through this support document for more details - HP Notebook PCs - Boot Device Not Found Error or Hard Drive Not Detected
Please let me know if this resolves the issue, or if you require further assistance!
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