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kaang
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Boot device not found

Microsoft Windows 10 (64-bit)

I got this error when I try to start the system. I was able to boot the system a few times before but now all I get this error. (Boot device not found). I tried the tests and there is no problem. I also bought this laptop a week ago so I have no idea what is the reason. 

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HP Recommended

Boot device not found

@kaang 

You should not be having problems like this with a new PC!


You paid for free HP Tech Support as part of the warranty coverage, so you might as well make use of it.


While this PC is still under warranty, you should contact HP Customer Support directly to have them put you in touch with HP Technical Support to see what they can do about troubleshooting and repairing your machine remotely.

I did this recently and the HP Tech was able to remotely access my PC from the Internet to check out the problems.

If they are unable to fix your PC, then you need to explore what options you have to get it replaced under the warranty.

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

***If my post helped, click the White thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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