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HP Recommended
HP Notebook 15-dy1085nr
Microsoft Windows 10 IOT

Hello,

recently my laptop would now power on, and after plugging it into the charger and holding down the power button the message “Boot Device Not Found” came up against a black screen. It also says “please install an operating system on your hard disk.” I ran the F2 System Diagnostics tests and everything passed so I am wondering what the issue could be. Thank you for any help in advance. 

1 REPLY 1
HP Recommended

@CCR-5_13

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, I appreciate your efforts to try and resolve the issue. 
If you have already performed the steps from the document Hard disk 3F0 boot device not found error- https://support.hp.com/us-en/document/ish_3053911-2842957-16 and the issue persists, it could be a hardware failure.
 

I'm sending out a private message to assist you with the next course of action. Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

ECHO_LAKE
I am an HP Employee

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