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- Notebooks
- Notebook Boot and Lockup
- Boot device not found
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03-03-2024 03:19 PM
HP Recommended
Product: HP 255 G7 Notebook PC
i need help I bought this computer of someone and when I turn it on it gives me that screen then when I hit f12 it tells me to put an administrative password in the guy apparently doesn't know the password what can I do
3 REPLIES 3
03-03-2024 05:05 PM
HP Recommended
They sold you a non-working computer.
This nearly always means the primary drive has failed, will need to be replaced, and Windows reinstalled on the PC.
See the following HP Guide for more information:
https://support.hp.com/au-en/document/ish_3053911-2842957-16
I am a volunteer and I do not work for, nor represent, HP
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my testing
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