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HP Recommended
HP 255 G7 Notebook PC

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 i need help I bought this computer of someone and when I turn it on it gives me that screen then when I hit f12 it tells me to put an administrative password in the guy apparently doesn't know the password what can I do 

3 REPLIES 3
HP Recommended

They sold you a non-working computer.

 

This nearly always means the primary drive has failed, will need to be replaced, and Windows reinstalled on the PC.


See the following HP Guide for more information:


https://support.hp.com/au-en/document/ish_3053911-2842957-16



I am a volunteer and I do not work for, nor represent, HP
HP Recommended
  • F3C04EBD-FEA6-4E77-9DA4-DCE0AA2C40BC.jpeg

HP Recommended

I already replied regarding the 3F0 error -- go back and read my reply.



I am a volunteer and I do not work for, nor represent, HP
my testing
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