Boot device not found

[Robertva]

After updating Windows from settings, I get Boot Device not found, please install an operating system on your hard disk. Followed by Hard Disk - (3FO)

System Diagnostics (F2)

[Irwin6]

Hi @Robertva,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I understand you're experiencing an issue with your Laptop that has a boot device not found error.

To understand the issue and help you, please share the details listed below:

Note: Do not share any of your personal information such as serial number, phone number, email ID, etc., on your public post.

- Exact model number/product number(SKU number) of your HP Product (Click here for information on how to find the model number/product number).

- When was the last time it was working fine?

- Were there any changes made to your laptop recently?

Take care and have a great day ahead!

Irwin6

HP Support

[Robertva]

Hi Irwin6,

Apologies for the late response. I can only find the product number 2A137VA#ABA. How do I find the product model?

Thanks for your help!

[Robertva]

Hi Irwin6 ,

I forgot the additional information. It happened last Sunday when I noticed my laptop was able to restart but not shutdown. I think it's because it abruptly shutdown  a couple of times earlier.  I decided to update windows and then I got the boot device missing.  I hope this helps.

[Irwin6]

Hi @Robertva,

Follow the below steps to access the BIOS menu for information related to the hardware on your PC/Laptop.

1) Hold the power button for at least five seconds to turn off the computer. (Wait for a few seconds after releasing the power button)

2) Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu is displayed, press the f10 to access the BIOS menu.

Take care and have a good day.

Irwin6

HP Support

[Robertva]

Hi Irwin6,

Thank you for responding.

I tried this several times and nothing happened.

I may try a hard reset.

Robertva

[Irwin6]

Hi @Robertva,

As you are not able to pull up the exact information related to your device.

Please follow the below steps to fix the issue.

A) Perform a power drain on your PC.

1) Unplug the power cord from the PC & wall.

2) Disconnect the power cable from the AC adapter if it is a detachable part and keep it aside.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the AC adapter, then connect it to the wall and to the charging port on your PC.

5) Power on the PC and check if it boots into Windows now.

B) If the issue still persists, refer to the steps on this link to troubleshoot and let me know if that resolves the issue.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[Robertva]

Hi Irwin6,

I believe the situation is beyond that now. I hard reset my laptop by removing  the battery, pressing the power button , and reinstalling the battery  but it won't turn on now. I'll have someone look at it to see if it's fixable.

I appreciate your help and time!

Robertva

[Irwin6]

Hi @Robertva,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

It seems like an issue with the laptop hardware as you have exhausted all the possible troubleshooting steps to fix it. We appreciate your understanding and patience.

I've sent you a private message with the instructions to get in touch with the HP phone support to assist you further. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support