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Microsoft Windows 10 (64-bit)

Hi,  the screen of my notebook is black when I start it and gets stuck. I did a diagnosis and it said :

rapid DST test of hard disk:  was not able to do it

ID error:  GQBQ1X-81LA3N-XD7WMF-60X003 

 

Windows doesn't start neither from the pendrive nor from Cd.

 

Is it a severe problem? What can I do?

Is it possible to find and save the data?

Thanks, 

Laura

1 REPLY 1
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@Laurait 

Sorry to be the bearer of bad news, but according to HP, that error message means that your primary storage drive (i.e., hard drive) is in imminent danger of failing. While it could last for several more days, it could also fail immediately! The more you use the drive, the less likely you'll be able to recover anything on it.

 

Your best bet for recovering data now is to do the following:
1) Remove the hard drive from the PC
2) Purchase a USB-to-Hard Drive adapter kit
3) Download and install this utility on a working PC: http://www.majorgeeks.com/news/story/recover_data_in_3_steps_with_minitool_power_data_recovery_free_...
4) Connect the old drive to the working PC
5) Run the data recovery utility to see what can be retrieved from the old drive.

If that tools does not find what you need, an alternative is Recuva: http://www.piriform.com/recuva

And, if that does not work well, the best tool out there is this one, but only the trial version is free: http://www.file-recovery.com/



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