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‎01-03-2023 07:29 PM - last edited on ‎01-09-2023 05:03 AM by HP Administrator

HP Recommended
Product: HP Notebook 15-dy1086nr

My notebook is giving me a black screen suddenly . Although all of the diagnostic tests passed.

Category:
1 REPLY 1

‎01-09-2023 09:26 PM

HP Recommended

@Alex682

 

Welcome to the HP support community.

 

I understand that you are getting no boot issues, I am glad to assist you.

Please attempt the below steps: 

Perform a hard reset 

Attempt a BIOS recovery  

 

For more steps, click here 

 

Keep me posted.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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