Boot from CD/DVD

[MaziarKhosravi]

My HP laptop doesn't boot from CD/DVD. There is not "Internal DC/DVD ROM Drive" in its Boot Manager. Please guide me how can I boot my laptop from CD/DVD.

Thanks

[Jeet_singh]

Hi @MaziarKhosravi,

Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community! I came across your post and wanted to assist you. I see from the post that you are having issues booting from CD/DVD. Don't worry as I have a few suggestions which should help you resolve this issue.

To provide you with an accurate solution, I"ll need a few more details:

Have you recently made any changes on the PC before the issue started?

Have you checked if the CD/DVD drive is detected in the Bios?

In the meantime, let's try these steps here:

Perform a Hard reset on the notebook: A power reset (or hard restart) clears all information from the computer's memory without erasing any personal data. Performing a power reset might fix conditions such as Windows not responding, a blank display, software freezing, keyboard stops responding, or other external devices locking up.

Next thing, I would suggest here is to boot the PC into Bios and check if the CD/DVD drive is detected in the Bios or not. 

If the drive is detected in the Bios and still having the issue - You may need to disable Secure Boot - see the guide on the following link.  While in the Boot Options, you may also need to Enable Legacy Devices. HP Notebook PCs - Cannot Start Notebook Computer From a Bootable CD or DVD

Hope this helps, for any further queries reply to the post and feel free to join us again.

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

[MaziarKhosravi]

Hi Jeet:

I changed it many times. I changed secure boot to disable and legacy boot to enable and vise versa, but problem was not solved. I must tell you that I don't want to boot from USB CD/DVD drive. I want to boot from internal CD/DVD drive. I changed order of boot in secure boot and legacy boot and put Inrenal CD/DVD ROM Drive to top of order, too.

Maziar Khosravi

[Jeet_singh]

HI @MaziarKhosravi,

Thank you for replying,

I appreciate your time and efforts,

As I understand you have followed the steps suggested and still having the issue. I would personally suggest you contact our HP phone support for available service related options. If your product is out of warranty, please choose paid options to get the tech support number.

HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get the phone number.' A case number and phone number will now populate for you.

If you have any troubles, let me know and I will do my best to help!

Hope this helps, for any further queries reply to the post and feel free to join us again.

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

[MaziarKhosravi]

Hi Jeet:

How can I ask from another employee? Please guide me.

Thanks a lot,

Maziar Khosravi

[Jeet_singh]

Hi @MaziarKhosravi,

Thank you for replying,

I appreciate your time and efforts,

As I understand you want help from another employee, I'm afraid they would also provide you with the same steps, However, I did a find we can try running a test on the CD/DVD drive to check for hardware issue.

I would suggest you follow the steps to run the test on the Optical drive from F2 (Please capture the failure ID for further assistance).

Optical Drive - The Optical Drive Tests are a set of the following three tests: Sequential Read Test, Random Read Test, and Write Read Compare Test. Select one of the tests listed, then click Run once. You need to insert a CD or DVD to complete this testing.

Each test takes 1 to 2 minutes to run.

Depending on the test results, I would suggest you contact our HP phone support for further assistance. Please follow the link from the previous post to get the tech support number.

Let me know if those steps worked for you.

If they did, that’s awesome!

Give us some reinforcement by clicking the solution and kudos buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.

[MaziarKhosravi]

Hi Jeet:

Thanks for your guidance. I will try your solution, but I must tell you that it worked. It can't boot from CD/DVD. There is not "Internal  CD/DVD ROM Drive" option in Boot Manager.

My sister's laptop is the same with my mother's laptop, but it has this problem, too. They bought them on the same time.

I installed DOS 6.2, Windows 3.1, 95, 98, XP, 7, 8 from floppy diskette or CD or DVD from 20 years ago. I worked with BIOSes of different computers, but it is first time that I have this problem.

Best Regards,

Maziar Khosravi

[Jeet_singh]

Hi @MaziarKhosravi,

Thank you for replying,

I appreciate your time and efforts,

I'm glad to hear you got it working. If you need any further assistance, please don't hesitate to reach out to us again.

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

[MaziarKhosravi]

Hi again:

How can I post my query for any other assiatance?

Best Regards

[Jeet_singh]

Hi @MaziarKhosravi,

Thank you for replying,

Answering to your question, regarding post, you can go ahead a create a new thread.

For more information, please follow this link: Click here

I hope this answers your question. Let me know if you need any further assistance. 

Regards,