Boot idevice not found

[LindainTexas]

I apparently sent my operating system to my passport. I turned my computer off and now I can’t get into it. It says scan a QR code. I have moved and can’t locate my book. Is there anything I can do. 

[Deep_World]

Hi  @LindainTexas,
 
Welcome to the HP Support Community!

Thanks for reaching out!

I understand how  this must feel, and I want to inform you that we’ll work through this together. It sounds like your computer is having trouble booting and is prompting for a QR code, which can happen if the system is trying to recover or access security features.  

Could you please share the exact HP model number of your device ? 

Here are a few steps you can try:

1. Check BIOS/UEFI settings Restart your computer and press Esc or F10 repeatedly to enter BIOS. Ensure that your primary hard drive is listed as the first boot device.
2. Run HP Hardware Diagnostics On startup, press Esc and then F2 to launch diagnostics. This will check if your hard drive and memory are functioning properly.
3. Perform a Hard Reset Disconnect all external devices (including your Passport drive), unplug the power adapter, and hold the power button for 15 seconds. Then reconnect only the power and try to boot again.

If none of these steps help, we may need to look into creating a new recovery USB or reinstalling Windows (but before this step kindly ensure all your data is backed up)

I hope this helps.