• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
HP Recommended
Microsoft Windows 11

Hi, I am unable to boot into bios using external usb (wired) keyboard while the internal keyboard of my laptop (Probook 640-G5) is working fine. There is no problem with my external usb keyboard, it's just that the laptop doesn't recognize the external keyboard during boot up. On my old laptop (HP Pavilion G6 series, a 2nd gen intel i5) i can enter the bios using external usb keyboard without any problem. Please help!

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.